Companies Begin to Rely on Digital Health Services to Cut Costs and Maintain Productivity

REPUBLIKA.CO.ID, JAKARTA – Indonesian companies are beginning to rely on digital-based health services. This step is taken as a strategy to cut costs while maintaining employee productivity amid rising medical inflation pressures.

Halodoc’s Indonesia Health Insights Q2 2026 report notes that medical inflation in Indonesia is projected to reach 15.1% in 2026, among the highest in the Asia-Pacific region and exceeding the global average.

On the other hand, more than 69% of Indonesia’s population is of working age. This condition encourages companies to position employee health as part of their business strategy, rather than just an additional benefit.

Reliance on conventional health services is still seen to leave inefficiencies. Employees’ working time is often wasted due to queues at healthcare facilities, while outpatient claim costs continue to rise.

Halodoc’s Chief Human Capital, Thomas Suhardja, said that employee productivity is not only determined by work output, but also by maintained health conditions.

“Productivity is not just about output, but how optimally someone can contribute when their physical and mental conditions are truly maintained,” he stated.

In the report, a digital-first approach through teleconsultation services is considered capable of addressing these challenges. Most common medical complaints can be handled without direct visits to healthcare facilities.

Integration of teleconsultation as the first line of health services is said to be able to resolve up to 95% of chronic cases and 94% of acute cases without physical visits within an observation period of 30 to 90 days.

In addition to improving access, the digitalisation of health services also plays a role in cost efficiency. Companies can reduce unnecessary visits and manage claims more measurably.

Halodoc has also developed an integrated service ecosystem through the Halodoc for Business platform, which includes 24-hour online doctor consultations, cashless medicine delivery, and a technology-based claims management system.

Halodoc’s Head of Business Strategy, Puspa Angelia, views teleconsultation not as a replacement for face-to-face services, but as an initial filter to make health services more targeted.

“The digital approach allows companies to address most employee health needs more efficiently, while ensuring that face-to-face services are provided for cases that require further treatment,” she stated.