Commuters Urge Transjakarta to Handle Passenger Issues Professionally After Body Odour Incident
For Lidia, 26, a private-sector employee who uses TransJakarta services daily, the way officers handled a passenger suspected of having body odour was regrettable.
In her view, the comfort of all passengers must indeed be protected, but officers’ actions should nonetheless be carried out professionally and with respect for each person’s dignity.
She felt the situation should not have immediately led to action that could humiliate someone in front of the public. “If there is a passenger disturbing others’ comfort because of body odour, I believe officers should still handle it professionally. Don’t let that person feel embarrassed in front of other passengers,” she said when met by Media Indonesia on Tuesday (4/8).
According to Lidia, officers could invite the passenger to speak privately in a more enclosed area so the matter could be resolved without creating a stigma.
Rama, 27, a private-sector worker in West Jakarta, shared this view, saying PT TransJakarta must have solutions for handling such situations. He gave an example: if action genuinely needs to be taken, such as asking a passenger to disembark following complaints from others, officers should be quick to offer a solution.
“Don’t be caught off guard and start yelling straight away. They could ask the passenger to get off, and then the officer takes responsibility for taking that passenger home by motorbike, for example, according to their destination,” he explained. “So it’s truly a win-win solution. It seems TransJakarta was unprepared to handle something like that,” he concluded.
PT Transportasi Jakarta has apologised for the incident in which officers removed a passenger at Kampung Melayu bus stop and has pledged to evaluate its service standard operating procedures.
PT TransJakarta has confirmed that operations on routes 7Q and 6U passing along Jalan Kapten Tendean remain normal after an incident in which a pedestrian bridge was struck by a tow truck.
DKI Governor Pramono Anung will promptly study DTKJ’s proposal for a Rp200,000 monthly TransJakarta subscription fare as well as adjustments to the Airport-Blok M route.
Adjustments are being made through route diversions, shortened services, and temporary changes to stopping points in line with traffic engineering measures.
DTKJ has proposed simplifying Jakarta’s transport fares into two categories: Rp5,000 for TransJakarta within the city and Rp10,000 for Trans-Jabodetabek services.
The Ministry of Transport and ITDP Indonesia have agreed to draft a presidential regulation as the legal umbrella for accelerating the adoption of electric buses for urban public transport in Indonesia.
BPS DKI Jakarta recorded an annual increase in passengers on the MRT, LRT, and TransJakarta in May 2026, despite a month-on-month decline.
Pramono affirmed that he will target more than 30% of Jakarta’s residents using public transport next year.
The government is currently pursuing policies focused on mobility control in order to rein in demand for fuel.
Through its Rumah Sehat Baznas, Baznas has continued its Ojek Sehat Shelter (SOS) programme, providing free health services to the public, particularly motorbike taxi and public transport drivers.