Communications Ministry issues circular requiring mobile operators to comply with Constitutional Court ruling on internet quota
Minister of Communication and Digital Affairs Meutya Hafid has issued a special circular for mobile operators to ensure compliance with the Constitutional Court ruling on internet quota.
Meutya said the circular was issued because mobile operators had not yet shown 100 percent compliance with the ruling handed down in late July 2026.
“That is why we issued Circular Number 4 of 2026, which contains the obligation to provide service options and protection for remaining quota,” Meutya said at the Ministry of Communication and Digital Affairs office in Central Jakarta on Saturday.
Secondly, mobile operators may not impose additional charges on excess remaining internet quota held by consumers.
Thirdly, operators are required to give consumers a choice regarding the mechanism for carrying over unused main internet quota from the previous period to the next package period, or internet quota rollover.
Meutya gave an example: consumers could be given the option of receiving compensation for unused internet quota, or the remaining quota could be added directly to the next quota package.
Through the circular, Meutya stressed that mobile operators must provide education about the various internet quota rollover mechanisms they will offer to the public.
Finally, mobile operators are required to report the implementation of these customer internet quota protection provisions to the Ministry of Communication and Digital Affairs every month, with the nearest target being 28 September 2026, or one month from the issuance of the circular.
Meutya said the issuance of the circular for mobile operators is a tangible form of the state’s presence in protecting the public’s rights, including in the current era of digitalisation.
It was previously reported on Thursday (23/7) that the Constitutional Court had partially granted a judicial review petition regarding the forfeiture of internet quota and required the availability of service options that guarantee users’ remaining quota remains active and usable.
Constitutional Justice Adies Kadir said in his considerations that telecommunications service tariffs must reflect the value of services received by users, including protection for internet quota that has been paid for but not yet used.
According to Adies, telecommunications service users who still have remaining quota must receive legal protection for that right, for both prepaid and postpaid services.
The Constitutional Court said this protection could be realised through several service options, such as quota accumulation or rollover, extension of active period, transfer of benefits, compensation, refunds, or other mechanisms.