Ciwandan Port Services Strengthened Through an Integrated System

PT Pelabuhan Indonesia Regional 2 Banten is enhancing service quality at Ciwandan Port through the implementation of an integrated, fast, adaptive, and responsive operational system to meet the evolving dynamics of the industrial sector. The improvement in services is realised through the adoption of strict and measurable service standards based on the Service Level Agreement (SLA) and Service Level Guarantee (SLG). With these standards, every stage of operations—from ship berthing, through loading and unloading, to administrative affairs—has a definite time target and guaranteed service quality. As a major gateway in the Banten region, Ciwandan Port plays a vital role in national logistics distribution. The port serves as a hub for shipments of dry bulk, liquid bulk, and industrial raw materials that support neighbouring manufacturing areas. The combination of capable operational facilities and integrated service coordination is claimed to create more efficient, safe, and timely processes for all users. This is crucial to maintaining smooth supply chains amid high industrial activity in Banten. General Manager of Pelindo Regional 2 Banten, Benny Ariadi, emphasised that they continue to deliver wholehearted service tailored to customers’ specific needs. The operational team’s adaptive capability in the field is key to meeting dynamic technical challenges. ‘We want to ensure that every activity at Ciwandan Port runs smoothly, effectively, and delivers optimal results for customers. Through an integrated system and flexible operational coordination, we support regional and national economic growth,’ said Benny Ariadi. (Ant/I-2)