Citizens Urge Operators to Comply with Policy Preventing Internet Quota Expiry
A number of citizens have expressed their support for the policy stating that remaining internet quota purchased by the public must not be unilaterally deleted by telecommunications operators. Raka Gunara (2cap), a resident of Depok, agreed that internet quota should not expire, noting that consumers purchase specific amounts of data at a set price, rather than a specific duration of use.
He argued that once a quota’s validity period ends, the remaining data should not vanish but instead be carried over to the next purchase. Similarly, Aini Tartinia (30) from Depok stated that such a policy should have been implemented long ago, viewing the current practice of deleting unused data as exploitation, especially since internet access has become a basic necessity in the digital era.
In East Jakarta, Firda Rahmawan (32) also voiced support, noting the financial loss incurred when data expires. She urged the government to take firm action against operators that fail to comply and cautioned against arbitrary price hikes for internet packages. Meanwhile, Giffar (30) from Bogor suggested that operators could even offer a cheaper service for extending validity periods without adding new data.
The issue has also drawn attention from Commission I of the House of Representatives (DPR RI). Member of Parliament Abdul Halim Iskandar emphasised the importance of monitoring telecommunications operators to ensure they protect customers’ remaining quota. Speaking in Padang, West Sumatra, Halim stated that the unilateral removal of remaining data by providers is a form of injustice, as the data holds value that has already been paid for by the consumer.
This policy for protecting remaining quota is a follow-up to Constitutional Court Decision Number 273/PUU-XXIII/2025. In the ruling issued on 23 July 2026, the Court mandated that telecommunications providers offer service options that guarantee users’ remaining quota remains active and usable. In response, the Ministry of Communication and Digital (Komdigi) issued Circular Letter Number 4 of 2026 on 28 August 2026, providing guidelines for operators to ensure the protection of customers’ remaining data.