Citizens Support Policy Preventing Internet Quota Expiry: A Bonus for Users

Citizens have welcomed the Constitutional Court (MK) decision which mandates that purchased internet quotas must be usable until exhausted without any additional costs. Users have noted that remaining quotas can effectively serve as an addition to new data packages.

One resident, Bunga (29) from Kampung Melayu, East Jakarta, admitted that her monthly internet quota often remains unused when her active period expires. She feels that if the remaining quota does not expire, it acts as a bonus for her.

“To be honest, I only just found out, but I agree, because sometimes I still have quota left but the active period ends too soon. I agree with the decision, as it is quite a significant addition to our quota,” Bunga said when met in Cawang, East Jakarta, on Saturday (5/9/2026).

Another resident, Nana (28), also expressed agreement with the ruling. In her view, the habit of purchasing more data than is used within a month now has a solution.

“I agree. Our quota won’t disappear. It often happens that I top up a lot of quota, but after a month, some remains but expires because the active period ends,” said Nana.

“If it doesn’t expire, it’s great for us; it’s like adding to our new quota, so we don’t necessarily have to buy so much more,” she added.

The policy to protect remaining quotas is a follow-up to Constitutional Court Decision Number 273/PUU-XXIII/2025. In the ruling issued on 23 July 2026, the Court required telecommunications providers to offer service options that guarantee users’ remaining quotas remain active and usable.

In response to the decision, the Indonesian Ministry of Communication and Digital (Komdigi) issued Circular Letter of the Minister of Communication and Digital Number 4 of 2026 regarding the Obligation to Fulfil Service Options and Protection of Remaining Quotas on 28 August 2026. This regulation serves as a guideline for telecommunications providers in providing protection for customers’ remaining quotas.

This protection can be provided not only through a rollover mechanism but also through options such as active period extensions, benefit transfers, compensation, refunds, or other mechanisms that do not disadvantage the customer.

Furthermore, operators are prohibited from charging additional fees solely to maintain a customer’s remaining quota. Halim expressed his appreciation for this step.