Cikarang Commuter Line Operations Continue to Recover, KAI Prioritises Safety

PT Kereta Api Indonesia (Persero) continues the process of restoring operations on the Cikarang Commuter Line to ensure smoother and safer mobility for the public. Several operational safety measures are still being implemented amid ongoing track inspections on the Bekasi to Cikarang line. During this recovery process, KAI is still applying speed restrictions on trains at certain points, ranging from 60-80 km/h. This policy supports the track inspection process, ensures travel safety, and maintains controlled operations during the recovery period. KAI Vice President of Corporate Communication, Anne Purba, stated that safety remains the primary focus in every stage of operational recovery. “We understand that this situation impacts travel delays, particularly on the Cikarang Commuter Line, and we apologise to our customers. Speed restrictions are still necessary to ensure the track inspection and operational recovery processes proceed well while maintaining train travel safety,” said Anne. KAI records show positive operational performance improvements for the Cikarang Commuter Line from 30 April to 10 May 2026. On 30 April, departure punctuality was 50% and arrival 44%, with average delays of 25.7 minutes for departures and 30.9 minutes for arrivals. By 10 May 2026, punctuality had risen to 97% for departures and 96% for arrivals, with average delays dropping to 0.7 minutes for departures and 0.8 minutes for arrivals. Operational improvements are also evident in the daily reduction of average travel delays. On 3 May 2026, average departure delays were still 4.7 minutes and arrivals 6.4 minutes. By 6 May 2026, delays fell to 1.1 minutes for departures and 1.3 minutes for arrivals, continuing to improve until 10 May 2026. “The recovery of Cikarang Commuter Line operations continues to show increasingly positive developments. From the initial severe impact on 30 April, travel punctuality has gradually increased until 10 May. KAI remains committed to careful inspections and operational safeguards to ensure safe and comfortable journeys for customers,” added Anne. In addition to focusing on operations, KAI continues to assist affected customers and families from the incident at Bekasi Timur Station. As of Monday (11/5) at 08:00 WIB, 98 customers have been allowed to return home and continue recovery with their families. Meanwhile, 10 other customers are still undergoing follow-up treatment at several hospitals, with their conditions monitored regularly. “We continue to maintain communication with hospitals, families, and relevant parties to ensure smooth assistance processes. Customers still under treatment are continuously monitored, while those who have returned home also receive assistance as needed,” said Anne. KAI is also providing claims or reimbursement services for customers who underwent independent treatment. Applications can be made by completing documents including proof of travel, customer identity, receipts and treatment cost details, medical summary, and bank account copy. Once documents are complete, the claims process will be coordinated with the insurance party, with an estimated resolution of no later than 21 working days. Psychological support through trauma healing services remains available for customers and families in need. These services can be accessed via the Bekasi Timur Station Information Post or the call centre at 0812-9660-5747. Assistance is provided in stages, from telemedicine to in-person, according to the customer’s condition and needs. KAI is also securing customers’ lost items from the incident. As of 11 May 2026 at 08:00 WIB, 121 items have been found. Of these, 80 items have been handed over to their owners, while 41 others are still in verification at the Bekasi Timur Station Lost and Found service. “We understand that every lost item holds significant meaning for customers and families. Therefore, the inventory and handover processes are conducted meticulously to ensure items are received by the rightful owners,” explained Anne. The Information Post at Bekasi Timur Station operates until 11 May 2026 to serve information needs, administration, follow-up services, and psychological support for customers and families. Those who have not yet collected their items can contact the special service at 0812-9660-5747. “KAI will continue the operational recovery process and customer assistance gradually while ensuring Commuter Line journeys run better and safer to serve public mobility,” concluded Anne.