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Children Under 3 Can Ride Whoosh for Free: Here Are the Terms

| Source: DETIK Translated from Indonesian | Transportation
Children Under 3 Can Ride Whoosh for Free: Here Are the Terms
Image: DETIK

Children under three years old can ride the Whoosh High-Speed Train free of charge. However, certain terms and conditions apply.

According to an upload on the official Whoosh Instagram account @keretacepat_id, the following are the requirements for children under three to ride Whoosh for free:

  • Applicable for children aged 0-3 years (infants).

  • The child does not get their own seat and must sit on an adult passenger’s lap.

  • Although free, parents must still obtain an infant ticket (at no cost) so that every passenger is recorded in the manifest.

Here is how to obtain an infant ticket:

  • Offline: Purchase at the ticket counter.

  • Online: After obtaining a Ticket QR, passengers can add an infant ticket via the "My Tickets" menu.

How to Reschedule Whoosh Tickets for Free

Rescheduling a Whoosh high-speed train ticket can be done free of charge. Passengers do not need to panic if they are running late, as their ticket can still be rescheduled without cost, provided the terms and conditions are met.

The terms and conditions are as follows:

  1. Rescheduling Time Limit

  • Offline (Station Counter): Maximum 15 minutes after departure, provided the entire process has been completed and is not in a queue.

  • Online (Whoosh App/KCIC Website): Maximum 5 minutes before departure, provided the entire process has been completed.

  1. Rescheduling Fee Provisions

  • If the old ticket price is the same as the new ticket: Only a ticket exchange to the new schedule is performed (no transaction).

  • If the old ticket price is lower than the new ticket: Full payment is made, and the old ticket funds will be refunded after a 25% administration fee deduction (if applicable).

  • If the old ticket price is higher than the new ticket: No refund will be given.

  1. Rescheduling More Than Once

  • The second and subsequent reschedules are subject to a 25% administration fee.

  • The second reschedule request must be made at the station counter corresponding to the departure on the ticket.

  1. Rescheduling by Proxy

If the rescheduling is carried out by another party, they must attach:

  • A power of attorney stamped with a Rp10,000 duty stamp and signed by the passenger (the power of attorney is allowed in digital or printed format).

  • The passenger’s identity card.

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