Charges for BCA ATM

Charges for BCA ATM

From Kompas

I have been a satisfied customer of Bank Central Asia (BCA) since BCA opened its branch office in Manado in the 1980s. And in my opinion, the bank has so far provided good service to its customers.

However, when I made a deposit into my Tahapan savings account on Sept. 9, 2002, I was surprised to learn that BCA charged administration fees of Rp 2,000 and Rp 2,500, and deducted these amounts from my savings account twice a month from April 2002 to July 2002. But since August 2002, BCA has only deducted Rp 5,000 from my savings account once a month.

The customer service department informed me that BCA charged a Rp 2,500 fee for BCA ATM cardholders, and the deduction was made based on regulations from the head office which are applied to all BCA customers.

I object because I don't have an ATM card and I have never used this service. Why does BCA insist that all customers use ATM cards and impose charges at will? BCA has no right to force its customers to use the ATM, which is an individual right. The amount of money is insignificant, but I do not like the way BCA treats its customers and imposes charges which I consider unjust.

TH YUSWANDANI A

Manado

North Sulawesi