CBN Introduces Fast and Affordable Internet for Families
Homes in Indonesia have transformed into centres for digital activity. The development of Artificial Intelligence (AI), the rise in digital entertainment consumption, and the increase in home-based activities are changing the standards for internet requirements in the country.
This shift aligns with the high national internet penetration, which has reached 81.72 per cent, or approximately 235 million users, according to the 202 ent survey. This transition is also changing public expectations regarding the internet, moving from a focus solely on connection speed to a need for a more comprehensive digital experience.
Commerce Director of CBN, Dedy Handoko, stated that in the future, the internet will no longer be determined solely by connection speed, but by the ability to provide an integrated digital lifestyle experience. “Recognising this change, our retail service, CBN Fiber, is introducing the All-in-One Home Connected concept. This is a new approach that integrates high-speed internet connectivity, enjoyable entertainment, digital security, and AI-based customer service into a single, comprehensive, practical, and affordable service,” he said.
The wave of AI adoption is projected to be one of the factors driving the increased need for high-speed internet connectivity in Indonesia in the coming years. CBN has anticipated this and has been a pioneer in home internet services of up to 1 Gbps for a decade.
Currently, CBN is expanding public access to high-speed home internet through service package options ranging from 100 Mbps to 1 Gbps unlimited (without a Fair Usage Policy/FUP), with prices starting from Rp199,000 per month. Beyond connectivity, the shift in content consumption patterns, which increasingly prioritises short and flexible formats, is also driving the emergence of new entertainment formats.
To address this trend, CBN Fiber provides exclusive access to DramaHits, a new micro-drama application from Digdaya Duta Digital, which customers can enjoy at no additional cost. The presence of DramaHits complements the existing digital entertainment bundle, which includes Dens TV, Vidio, Vision+, Genflix, CubMu, and ShortBite.
Digital security has also become a primary necessity for Indonesian households. Increased online activity is accompanied by various cyber threats, such as phishing, malware, ransomware, and identity theft, which can impact the data and financial security of users.
Therefore, CBN Fiber enhances its service with digital protection through Trend Micro, which helps protect customer devices from various cyber threats, as well as Cyber Protection Insurance from AON and Chubb as additional protection against the risks of online fraud. CBN is also strengthening the customer experience through AI-based after-sales services supported by AI Rudder.
This technology allows customers to obtain faster, more responsive, and easily accessible service support, ranging from service information and customer status checks to more efficient initial troubleshooting. “With the presence of this first All-in-One Home Connected service in Indonesia, CBN is committed to delivering the latest service innovations to provide a comprehensive digital experience that meets the needs of society today and in the future,” said Dedy.