Candies instead of change

Candies instead of change

From Neraca

I am a regular customer of a supermarket and I am concerned about their payment system. Under their system, consumers lose much more, while the supermarket adds more to their profits.

For example, when shopping at a supermarket in Kebon Jeruk I usually pay a larger sum for the items I buy, expecting the right amount in change. But what often happens is that I do not get the right amount in return. Instead of returning my change, the cashier gives me candies which she keeps in her drawer.

Through this letter I would like to appeal to the authorities for speedy customer protection. Consumers should not be looked upon as milch cows by supermarket management.

It is only fair that business people make a reasonable profit. But it should not hurt consumers because would that not be called deceit?

Name and address

known to the editor