Can E-Toll Balance Expire If You're on the Toll Road Too Long?

Many toll road users are still wondering whether e-toll balances can be lost, especially when the card is declared expired or encounters transaction issues. This concern typically arises when drivers spend too long on the toll road, causing the card to be considered “expired” by the system. However, is it true that the e-toll balance can be forfeited due to staying too long on the toll road? According to KOMPAS.com records, the balance on an e-toll card will not be lost even if the card is declared expired during travel on the toll road. The balance remains safe and does not decrease. The “expired” condition in question does not mean the card is damaged or the balance is lost. It simply causes the toll gate system, such as the Automatic Lane Barrier (ALB), to not open automatically. An e-toll card can be considered expired if the travel duration exceeds the specified time limit. This limit ranges from 1.5 to 2 times the normal travel time on a particular toll road section. If it exceeds this limit, the system will detect an anomaly and reject the automatic transaction. If this situation occurs, drivers do not need to panic. Simply press the assistance button available at the toll booth. The staff will then assist in processing the payment manually, allowing you to exit the toll road without significant issues.