Bureaucrats' performance

Bureaucrats' performance

From Media Indonesia

Spot checks at government offices to listen to public complaints about their service delivery will also be revealing of their performance. If performance keeps declining despite warnings, there must be something wrong with either the organization or its personnel.

Some public agencies are notorious for their poor service, such as offices of the regional police, immigration, taxation, the National Land Affairs Agency and district/subdistrict administrations.

The performance of these offices will become a yardstick of the government's success in providing public services. The existence of complaints about service quality, delays, complicated procedures, high fees and a lack of legal certainty reflects substandard execution of duties.

With the plan to implement performance contracts in all state agencies for civil servants, which contain their commitments to carry out services appropriately within specified times, government offices are expected to make a leap forward and thus this plan deserves popular support.

NURMAN JAAR Bekasi, West Java