Bureaucrats' performance

Bureaucrats' performance

From Media Indonesia

Spot checks at government offices to listen to public
complaints about their service delivery will also be revealing of
their performance. If performance keeps declining despite
warnings, there must be something wrong with either the
organization or its personnel.

Some public agencies are notorious for their poor service,
such as offices of the regional police, immigration, taxation,
the National Land Affairs Agency and district/subdistrict
administrations.

The performance of these offices will become a yardstick of
the government's success in providing public services. The
existence of complaints about service quality, delays,
complicated procedures, high fees and a lack of legal certainty
reflects substandard execution of duties.

With the plan to implement performance contracts in all state
agencies for civil servants, which contain their commitments to
carry out services appropriately within specified times,
government offices are expected to make a leap forward and thus
this plan deserves popular support.

NURMAN JAAR
Bekasi, West Java