BTN Loan Factory Reduces Credit Processing Time to 4–7 Days
The Director of Risk Management at PT Bank Tabungan Negara (Persero) Tbk (BTN), Setiyo Wibowo, stated that the operations of the BTN Loan Factory are capable of accelerating credit processing from 10–14 days to approximately 4–7 days. He noted that the straight-through processing rate has risen to nearly 70 per cent, while the rework or reprocessing rate has been successfully suppressed to below 15 per cent.
“We continue to strengthen our business processes from upstream to downstream to ensure that the achieved credit growth is healthier, safer, and more sustainable,” said Setiyo Wibowo in an official statement received in Jakarta on Sunday.
The bank is also strengthening its financing management through a ‘cluster collection’ approach, which is a credit handling model based on risk segmentation, debtor characteristics, and payment behaviour. Through this approach, processes including monitoring, restructuring, collection, and credit recovery can be conducted in a more focused, rapid, and effective manner.
Setiyo explained that this performance improvement is the result of a comprehensive transformation, affecting both new credit acquisition processes and the management of existing portfolios. He stated that strengthening credit management is the company’s commitment to ensuring that the intermediation function operates healthily.
As a bank with the primary mandate to expand national housing finance, BTN is striving to support access to Home Ownership Loans (KPR) for the public, based on the principles of prudence and increasingly robust risk management. Setiyo stated that the bank targets the Non-Performing Loan (NPL) ratio to continue improving and remain below 2.5 per cent by the end of this year through the strengthening of new credit quality, optimisation of early warning systems, and risk-based collection and credit settlement strategies.
He expressed optimism that the credit process transformation through the loan factory will further strengthen the company’s business resilience while consolidating BTN’s position as the national leader in housing finance with healthier, more solid, and sustainable growth quality. “We will continue to strengthen risk discipline, governance, and portfolio monitoring to ensure credit quality remains maintained amidst evolving economic dynamics,” he added.