Brunei Air's poor service

Brunei Air's poor service

In November 2001 we used Brunei Air for our flight to and from
Shanghai. What a mistake!

They managed to commit the following compounded errors:
1. They lost all our properly tagged luggage after departure from
Jakarta.
2. Although the luggage arrived one day later in Shanghai they
did not bring it to our hotel until nine days later.
3. There was never an answer to our frequent requests for
information.
4. There was never an explanation for the lost luggage.
5. There was never an apology from the company.
6. They refused to answer our initial request for compensation.
7. Eventually, under force, they made a ridiculous offer of
US$135 compensation for eight days of lost luggage for two
people.
8. In the two months since our return they have not once acted in
good faith in dealing with this problem and its severe
consequences for our holidays.

It is clear that from this behavior and that of the crew
during the flight (two out of four departures were more than 30
minutes late, with no explanation) that the management still
thinks it is in the business of flying planes.

MICHAEL SINJORGO

Jakarta