BRI Relies on This Network to Ensure Smooth Customer Transactions During Eid
PT Bank Rakyat Indonesia (Persero) Tbk or BRI ensures that customers can access all banking services reliably, securely, and comfortably wherever they are during the Eid al-Fitr 1447 Hijriah holiday period or the 2026 Lebaran break. The readiness of e-channel services, BRILink agents, and the reliability of the BRImo super app have been further strengthened to support smooth public transactions.
BRI Corporate Secretary Dhanny stated that the reliability of service systems is the company’s top priority so that customers can transact comfortably and safely wherever they are. This step is part of BRI’s strategy to anticipate increased transaction activity during the long holiday period.
“BRI strives to ensure all systems run optimally so that public transaction needs can be met without any obstacles. In addition, BRI actively monitors systems, strengthens transaction security, and provides fast and responsive complaint services,” Dhanny said in an official statement on Friday (20/3/2026).
BRI’s commitment to delivering premium services is also reflected through the strengthening of the e-channel network, which reaches 627,000 units. Of that number, more than 607,000 units are merchants operating in various strategic locations to support cashless transaction convenience for the public. In addition, 19,657 BRI ATMs and CRMs are spread across Indonesia, allowing customers to make withdrawals, deposits, transfers, and bill payments during the long holiday.
BRI also relies on the BRILink agent network, which by the end of December 2025 has reached more than 1.2 million agents, spread across more than 66,000 villages and covering more than 80% of Indonesia’s territory. The BRILink agent service provides real-time and online transaction convenience. Besides that, the public can access various additional services, from account opening and loan referrals, micro-insurance payments, remittances from abroad withdrawals, to travel ticket purchases such as buses, shuttles, and ferries.
The convenience of digital banking services can also be enjoyed through the BRImo super app. With more than 100 available features, BRImo facilitates various customer transaction needs during the 2026 Lebaran holiday moment, such as transfers, QRIS payments, BRIVA, to gold investment features that allow customers to manage finances productively anytime and anywhere.
To complement this convenience, customers can also utilise BRI’s Virtual Assistant “Sabrina” via WhatsApp at 0812 1214 017. Sabrina provides 24-hour services for product information, promotions, to information on branch office locations, ATMs, BRILink agents, and nearest merchant recommendations. BRI also provides communication channels through Contact BRI, available 24 hours at 1500017 or via toll-free and self-service at the BRImo Help Centre.
BRI also optimises operations at 186 branches for personal or business needs in various strategic locations. Further information regarding BRI customer services during the holiday period can be accessed via the official BRI website at https://bri.co.id/layanan-libur-lebaran.