BRI Relies on 1.2 Million BRILink Agents, 627,000 E-Channel Networks, and Super App BRImo to Support Customer Transactions
PT Bank Rakyat Indonesia (Persero) Tbk, or BRI, has ensured that customers can continue to access all banking services reliably, securely, and comfortably wherever they are during the Eid al-Fitr 1447 Hijriah holiday period, or Lebaran 2026. The readiness of e-channel services, BRILink agents, and the reliability of the BRImo super app have been further strengthened to support the smooth flow of public transactions.
BRI Corporate Secretary Dhanny stated that the reliability of the service system is the company’s top priority so that customers can transact comfortably and safely wherever they are. This step is part of BRI’s strategy to anticipate increased transaction activity during the long holiday period.
“BRI strives to ensure that all systems operate optimally so that the public’s transaction needs can be met without any obstacles. In addition, BRI also actively monitors the system, strengthens transaction security, and provides fast and responsive complaint services,” said Dhanny.
BRI’s commitment to delivering premium services is also reflected through the strengthening of its e-channel network, which reaches 627,000 units. Of this number, more than 607,000 units are merchants operating in various strategic locations to support the convenience of non-cash transactions for the public. In addition, 19,657 BRI ATMs and CRMs are spread across Indonesia, allowing customers to make withdrawals, deposits, transfers, and bill payments during the long holiday.
BRI also relies on its BRILink agent network, which by the end of December 2025 will have reached more than 1.2 million agents, spread across more than 66,000 villages and covering more than 80% of Indonesia’s regions. The BRILink agent service provides real-time and online transaction convenience. Besides that, the public can access various additional services, ranging from account opening and loan referrals, micro-insurance payments, withdrawals of remittances from abroad, to the purchase of travel tickets such as buses, shuttles, and ferry boats.
The convenience of digital banking services can also be enjoyed through the BRImo super app. With more than 100 available features, BRImo facilitates various customer transaction needs during the 2026 Lebaran holiday moment, such as transfers, QRIS payments, BRIVA, to gold investment features that allow customers to continue managing their finances productively anytime and anywhere.