BRI Implements Account Status Rules, Urges Customers to Transact Regularly to Avoid Dormant Status

PT Bank Rakyat Indonesia (Persero) Tbk (BRI) is urging all customers to use their accounts regularly to maintain active status. This call follows the implementation of adjustments to savings and current account statuses, which have been effective since 10 May 2026. The policy implements Financial Services Authority Regulation (POJK) Number 24 of 2025 concerning Account Management at Commercial Banks, which aims to improve customer protection while strengthening a healthier, safer, and more transparent banking system governance. Under the new rules, BRI classifies savings and current account statuses into three categories: Active Accounts, Inactive Accounts, and Dormant Accounts. BRI Operations Director Hakim Putratama stated that the adjustment of account statuses is part of the company’s commitment to enhancing banking service security, especially amid the increasing digital transaction activity among the public. According to him, more structured account status management will help minimise the potential misuse of accounts that could harm customers and the banking industry. “BRI continues to strive to ensure all banking services run safely, transparently, and in accordance with regulatory provisions. This adjustment of account statuses is an important step to maintain the quality of customer account management while minimising the potential misuse of accounts for activities that are detrimental to the public and the banking industry,” said Hakim Putratama. Therefore, BRI invites all customers to remain active in using their accounts through various transaction activities. BRI explained that there are several simple activities customers can perform to keep their accounts in the active category. These activities include making incoming fund transactions, making outgoing fund transactions, and checking balances periodically through various BRI service channels, including the BRImo application. With an active account, customers can continue to utilise all banking transaction services smoothly for various daily financial needs. This step is also considered important to support more optimal account management and enhance protection against potential account misuse. BRI also explained the reactivation mechanism for accounts that have changed status.