BPKN Appreciates 1447H Hajj Implementation, Proposes Consumer-Friendly Hajj

The implementation of the 1447H Hajj pilgrimage has entered its final phase, marked by the return of pilgrims to Indonesia. Responding to this, Fitrah Bukhari, Head of the Advocacy Commission at the National Consumer Protection Agency (BPKN), expressed appreciation while also providing notes for improvement for the coming year. “The organisation of the 1447H Hajj can be said to have run smoothly, especially during the peak phases leading up to and during Armuzna. This can be seen from the reduction in complaints from pilgrims during that phase. In addition, the firmness and solidarity of officers in the field during the implementation made the pilgrims’ worship feel more structured,” Fitrah stated on Wednesday, 10 June 2026. The application of the Murur scheme in Muzdalifah resulted in relatively fast pilgrim movement. “The Murur scheme in Muzdalifah was the key to timeliness and pilgrim safety at the peak of Armuzna. BPKN views the Murur practice as a turning point for the smooth movement of pilgrims, although it still needs to be explained more clearly to pilgrims regarding the virtue and legal basis of Murur in Muzdalifah,” Fitrah stressed. Fitrah further said that the Ministry of Hajj’s firmness in disciplining rogue Hajj Guidance Group (KBIH) individuals was a notable point of its own. He assessed that the blocking of tents in Arafah, city tours, and the collection of dam payments outside the system were matters that needed to be prevented from occurring in the future. “Guidance for KBIH in the future needs to be enhanced so that it aligns with the Ministry of Hajj’s policy to create an integrated Hajj. We appreciate the firmness in disciplining individuals who illegally collected dam payments and blocked Arafah tents. However, this needs to be reinforced in future implementations so it does not recur,” Fitrah stated. Hajj pilgrims can be categorised as vulnerable consumers, given their minimal information and field experience. “Therefore, we propose that for the future, the concept of a consumer-friendly Hajj also be included. This means pilgrims need to be equipped with basic knowledge as consumers to prevent misappropriation. Furthermore, stakeholders such as KBIH and PIHK can serve pilgrims just like any other consumers,” he said. The Consumer-Friendly Hajj concept will further refine the elderly and disability-friendly Hajj concept initiated by the Ministry of Hajj this year. BPKN is ready to play a greater role in realising a consumer-friendly Hajj in the future.