BPJS Kesehatan visits hospital to ensure JKN participant services

Manado (ANTARA) - BPJS Kesehatan’s Director of Healthcare Service Guarantee, Abdi Kurniawan Purba, visited RS GMIM Bethesda to directly observe the services provided to participants of the National Health Insurance Programme (JKN).

“We want to hear directly from the patients. From there, we can learn what is already good and what still needs to be improved,” said Abdi Kurniawan Purba in Tomohon, North Sulawesi, on Saturday.

The visit took place in a warm and simple atmosphere. Not only did the Director inspect the facilities, but he also took the time to chat directly with patients and accompanying family members.

From those conversations, it became evident how healthcare services are experienced directly by the community.

He also emphasised that input from patients serves as evaluation material for future improvements.

One particularly touching moment occurred when Abdi met Ibu Gerarda Mandagi (79 years old). Gerarda was faithfully sitting beside her husband’s bed where he was receiving treatment. Gerarda shared her experiences using BPJS Kesehatan services.

“Praise the Lord, we are very grateful for BPJS Kesehatan, which has helped with my husband’s treatment,” she said.

For Ibu Gerarda, the presence of JKN is not just about treatment costs but also provides peace of mind amid challenging conditions.

Through this visit, it is clear that healthcare services are not merely about procedures and administration. There is an equally important human side, namely attention, empathy, and presence to listen.

The JKN programme, managed by BPJS Kesehatan, continues to strive to deliver real benefits to the community. Behind every service, there are stories like Ibu Gerarda’s—stories of loyalty, hope, and gratitude.

This visit serves as a reminder that good service does not always have to be grand, but simply being present, greeting, and listening. For patients and families, such simple things can become strength in difficult times.