BPJS Kesehatan Ensures JKN Transformation Eases Access for Participants

BPJS Kesehatan is working to ensure the transformation of JKN services provides ease for participants when seeking healthcare at hospitals. Together with healthcare facilities, BPJS Kesehatan is improving and optimising service processes, from registration to medical treatment, so that participants can receive care more easily, quickly, and comfortably. This commitment is demonstrated through innovations that simplify administrative processes, access to information via BPJS SATU officers, and healthcare services at hospitals. The efforts were reviewed today by Coordinating Minister for Community Empowerment Abdul Muhaimin Iskandar, accompanied by BPJS Kesehatan President Director Prihati Pujowaskito. President Director Prihati Pujowaskito stated that the JKN service transformation is not only realised through administrative simplification and technology utilisation, but also through assistance that ensures participants obtain the necessary information and services while in hospital. “The transformation of services must be truly felt by participants. Therefore, we continue to strengthen collaboration with hospitals so that participants can access healthcare services more easily, from the registration process to receiving medical care,” Pujo said in a written statement on Wednesday. One form of transformation is encouraging the use of self-service registration kiosks to speed up the administrative process for participants at hospitals. Additionally, BPJS Kesehatan has deployed BPJS SATU officers in hospitals to provide assistance to JKN participants. Through BPJS SATU, participants can obtain information regarding their rights and obligations, the JKN service flow, and assistance if they encounter obstacles while accessing healthcare services at the hospital. The presence of BPJS SATU officers is expected to provide certainty of information while ensuring participants receive services in accordance with JKN programme provisions. Pujo emphasised that the service transformation will be strengthened through synergy between BPJS Kesehatan and all healthcare facilities, so that the public not only receives financing guarantees but also an increasingly better and more satisfying service experience. “We want to ensure that every participant feels helped when accessing healthcare services. When participants need information about service flows, administration, or their rights and obligations as JKN participants, there are BPJS SATU officers ready to provide assistance. With the support of service transformation and collaboration with hospitals, we hope participants can receive optimal services,” said Pujo. The occasion was also used to interact with participants who were accessing services. Through the steps taken by Cengkareng Regional General Hospital, many participants expressed satisfaction with the services received, from the easy registration process to the medical treatment provided by the hospital. To ensure that the ease of service at hospitals can be felt optimally, Pujo also urged participants to regularly check that their membership status remains active. For participants with contribution arrears, BPJS Kesehatan has introduced the REHAB 3.0 programme, which offers a more flexible instalment payment scheme. “Furthermore, we encourage participants to routinely check the active status of their JKN membership. Especially for participants in the Contribution Assistance Beneficiary segment and Regional Government Non-Wage Workers, BPJS Kesehatan has introduced the PASTI JKN innovation. Through this innovation, participants can easily check their membership status before accessing healthcare services, so that the service process at healthcare facilities can run more smoothly,” Pujo stressed. Meanwhile, Coordinating Minister for Community Empowerment Abdul Muhaimin Iskandar, known as Cak Imin, emphasised that the government is striving to ensure that services at hospitals, particularly catastrophic illness services, continue to run optimally. He stated that the government is serious about supporting the JKN programme so that all Indonesians are protected and can easily access guaranteed healthcare services. “Through the JKN programme, all participants receive good services at a very affordable cost, thanks to the mutual cooperation principle implemented by BPJS Kesehatan. This principle is often referred to as a giant cooperation scheme, a joint effort to protect the people of Indonesia,” said Cak Imin. Furthermore, Cak Imin stressed that the government has strengthened synergy with all stakeholders to increase public participation in supporting the JKN programme by encouraging them to become active participants by regularly paying their monthly contributions. He also emphasised that poor and vulnerable communities should no longer face obstacles in accessing healthcare services. For this reason, the government continues to update the data of Contribution Assistance Beneficiary participants, including through a transition mechanism for people experiencing changes in economic conditions. “For those who are able, we encourage them to register as independent participants. Meanwhile, for those who meet the criteria, they will remain guaranteed as PBI participants. Therefore, BPJS Kesehatan is expected to conduct outreach to participants, while the Ministry of Social Affairs is encouraged to improve data so that the recipients of contribution assistance are accurate and valid,” Cak Imin concluded.