BPJS Kesehatan Accelerates Active Membership Growth
BPJS Kesehatan faces two demanding targets: reaching residents in remote, outermost and underdeveloped (3T) regions, and increasing participant activity to 83.5%. To pursue both targets, BPJS Kesehatan is maximising its VIOLA and BPJS Keliling programmes.
“BPJS Kesehatan’s activity rate currently stands at 80.6% of the 286 million people covered. Our target under the RPJMN 2029 is 83.5 per cent. This is an effort full of challenges because of the distances involved,” said BPJS Kesehatan President Director Prihati Pujowaskito in Jakarta on Monday (13/7).
VIOLA is a non-face-to-face service channel based on video conferencing that connects the public with BPJS Kesehatan officers in real time, for JKN membership administration, information and complaint handling. In its implementation, BPJS Kesehatan coordinates with stakeholders in 3T regions to facilitate video conferencing at health facilities, village/sub-district offices, schools and other locations.
Between January and May 2026, there were 218,729 uses of VIOLA. The most common locations for VIOLA sessions were community health centres (Puskesmas), while the most frequently used service was information provision and changes to first-level health facility (FKTP) data. The JKN participant segment making the most use of VIOLA was subsidised health insurance recipients (PBI JK).
Meanwhile, BPJS Keliling is a mobile outreach service that the public can use to access information, handle administration and submit complaints about JKN.
“That is why we launched two programmes in this field, namely VIOLA and BPJS Keliling. As mentioned earlier, VIOLA usage has reached 176,000 and BPJS Keliling 376,000. This is our effort to get closer to all participants and members of the public who are not yet active,” he explained.
Prihati said BPJS Kesehatan is also working with various stakeholders and strategic partners to implement both programmes, one of them being the Merah Putih Cooperatives (KMP), which number nearly 85,000 units corresponding to the number of villages, by providing internet access. The benefit is that once VIOLA can be installed, people can communicate directly with BPJS headquarters, service centres, branches and other BPJS offices.
“We will continue to work with KMP in line with the growth in the number of active KMP units. Currently it has reached 30,000 out of a target of up to 85,000,” he concluded.
BPJS Kesehatan continues to expand access to National Health Insurance (JKN) services for people in remote, outermost and underdeveloped (3T) regions.