BPJS biometric technology eases patient services

Denpasar (ANTARA) - The use of biometric technology by BPJS Kesehatan is facilitating patient services at the Ngoerah Central General Hospital (RSUP) in Denpor, Bali, by accelerating the identity verification process for National Health Insurance (JKN) participants.

“Through the JKN Programme, the government continues to strive to provide high-quality healthcare services,” said the Coordinating Minister for Community Empowerment, Muhaimin Iskandar, during a visit to inspect services at RSUP Ngoerah in Denpasar, Bali, on Wednesday.

The Coordinating Minister, commonly known as Cak Imin, emphasised that his visit to the largest hospital in Denpasar was intended to ensure that national health insurance services are easy, fast, and non-discriminatory across all healthcare facilities.

Meanwhile, the Director of Health Service Guarantees at BPJS Kesehatan, Abdi Kurniawan Purba, stated that improving the quality of JKN services is inseparable from government support and effective collaboration with healthcare facilities.

The innovations implemented in healthcare facilities are expected to provide convenience for JKN participants, from their initial arrival at the hospital until they receive the necessary medical services.

“Starting from the registration process, we provide Online Queuing that can be accessed via Mobile JKN. Furthermore, at the hospital, there is identity verification through biometrics. Everything is designed to cut down waiting times so that participants can be served more quickly and easily,” said Abdi.

Meanwhile, Riyanto, a JKN participant who was accompanying his wife for treatment, admitted to feeling the direct benefits of the national health programme.

He expressed appreciation for the ease of administration and the service provided by healthcare professionals, whom he described as friendly and professional.

The 71-year-old man explained that his wife’s health condition is more stable compared to previous instances when she had to undergo frequent emergency department treatments.