BPJamsostek Health Speaks Out on Viral Case of Yurizal Tri Chaerawan: JKN Patients Entitled to Equal Service

Jakarta, VIVA – BPJS Kesehatan has spoken out about the flood of comments from healthcare workers perceived as showing a lack of empathy towards patients using BPJS.

The complaint came from a man named Yurizal Tri Chaerawan via his social media account. He vented his frustration at having to wait eight hours for an inpatient room while in a sick condition.

In his post on the Threads account @yurizaltrich, he declined to name the hospital he visited.

“8 hours and still no room. Don’t want to spill the hospital’s name, because I’m using BPJS,” he wrote.

Rather than receiving a positive response, Yurizal’s post instead drew less-than-empathetic remarks from several people believed to be healthcare workers.

Responding to the controversy, BPJS Kesehatan Head of Public Relations Rizzky Anugerah affirmed that the agency regretted the incident that occurred some time ago.

He stressed that every JKN participant with active membership is entitled to health care coverage in accordance with their rights and prevailing regulations.

“What we must emphasise is that, as long as a participant is registered as active in the JKN programme and meets the medical indications, their health care is guaranteed by BPJS Kesehatan, and partner health facilities are obliged to provide the health care they need,” he said when contacted on Wednesday, 5 August 2026.

Rizzky explained that hospitals, as partner health facilities, also have an obligation to deliver services in line with service standards and government regulations.

This includes, he continued, providing services that are easy, prompt, equal and free of discrimination to all patients, including JKN participants.

Furthermore, he said, although hospitals have an inpatient bed management mechanism adjusted to available capacity and patients’ medical conditions, JKN participants retain the right to receive health care according to their medical indications and class entitlement.

This is stipulated in Health Ministerial Regulation No. 28 of 2014 on the Implementation Guidelines for the National Health Insurance Programme: if an inpatient room matching the participant’s entitlement is unavailable, the hospital may place the patient in a room one class above their entitlement for a maximum of three days without charging any additional fees.