BPBD Gianyar's 112 Emergency Response Strategy

BPBD Gianyar’s 112 command centre has received praise from the Bali provincial government. The digital service is praised for providing fast, integrated, and free emergency response to the public. ‘The operational system of Gianyar’s 112 call centre, cross-sector coordination, and the use of digital technology to expedite responses to public reports,’ said I Gusti Ngurah Dibya Pressta, head of the Emergency and Logistics Department at BPBD Gianyar, in a statement on Monday, 25 May 2026. Dibya explained that the 112 emergency hotline is free and integrated across sectors. Applications such as OmniX CRM andMicroSIP are used for real-time documentation and call management. Upon receipt of a report, BPBD Gianyar’s staff identifies incidents, coordinates between agencies, and manages on-site handling. With this emergency service ecosystem, BPBD Gianyar’s 2026 emergency response performance statistics exceeded the national target of 95%. ‘Cross-departmental integration, operator readiness, swift field response, and IT support to maintain optimal 24-hour service quality,’ Dibya said. The 112 command centre currently accepts reports on various emergencies, including fires, floods, Landslide, traffic accidents, ambulance services, fallen trees, public order disturbances, and public facility complaints. ‘Operators are on standby 24/7. We strive to ensure all incoming reports are addressed promptly, accurately, and thoroughly documented,’ he concluded.