Bontang's DPMPTSP Enhances Business Licensing Services Through Digital Transformation
BONTANG – The Bontang City Investment and One-Stop Integrated Services Agency (DPMPTSP) continues to improve the quality of public services, particularly in business licensing and non-licensing matters. Through its Investment Services Programme, the agency is focused on developing a risk-based business licensing system integrated electronically (OSS RBA), aimed at providing ease and legal certainty for business operators.
Sub-activities being implemented include the preparation of a community satisfaction index, service standard review documents, drafting of licensing regulations, and the conduct of public consultation forums. Additionally, direct services at the Public Service Mall (MPP) and socialisation activities for the public and business community are also priorities.
Maulina Noor, Head of DPMPTSP Bontang, stated, "Digital transformation in public services is an inevitability. We are ensuring the OSS RBA system operates optimally and is understood by the public and business operators, as a tangible manifestation of fast, easy, and transparent services."
Sub-activities being implemented include the preparation of a community satisfaction index, service standard review documents, drafting of licensing regulations, and the conduct of public consultation forums. Additionally, direct services at the Public Service Mall (MPP) and socialisation activities for the public and business community are also priorities.
Maulina Noor, Head of DPMPTSP Bontang, stated, "Digital transformation in public services is an inevitability. We are ensuring the OSS RBA system operates optimally and is understood by the public and business operators, as a tangible manifestation of fast, easy, and transparent services."