BNN Chief Launches 184 Call Centre, Urges Operators to Be Responsive to Public

The head of the National Narcotics Agency (BNN), Commissioner General Suyudi Ario Seto, has launched the 184 call centre service. He said the call centre represents one form of BNN’s transformation.

“In this era of information disruption and digitalisation, the state is required to be closer, faster, and more responsive to the public. The presence of BNN’s 184 call centre is not merely a ceremonial facility upgrade, but a tangible manifestation of the digital transformation that is a strategic priority for BNN,” Suyudi said in his address at the launch of the 184 call centre at BNN headquarters in East Jakarta on Thursday (19/2/2026).

Suyudi explained that the 184 call centre service operates 24 hours a day, every day. He expressed his hope that the service would function at maximum capacity.

“In its implementation, I emphasise that the BNN 184 call centre service must operate optimally and that we continuously update the service over time. We must be able to serve the public 24 hours a day, seven days a week. The state must never sleep when it comes to serving its people,” he said.

Suyudi called for operators to receive capacity building. He expressed his hope that operators would master material related to the Prevention, Eradication, Abuse and Illicit Trafficking of Narcotics (P4GN).

“I ask that these frontline operators be equipped with continuous capacity improvement. They must have comprehensive mastery of P4GN-related material,” he said.

Suyudi stated that operators must be responsive to public complaints. He said no member of the public should feel poorly served.

“In conclusion, not a single member of the public who contacts the 184 call centre should be left disappointed because they could not obtain accurate information or an adequate response,” he said.