BNN Chief Launches 184 Call Centre: Operating 24 Hours, the State Must Not Sleep

Jakarta, VIVA – National Narcotics Agency (BNN) Chief Commissioner General Suyudi Ario Seto has affirmed that the BNN Call Centre 184 service will operate round the clock to serve the public and accelerate the Prevention and Eradication of Narcotics Abuse and Illicit Trafficking (P4GN) programme.

“I am emphasising that the BNN Call Centre 184 service must operate optimally, and we will continuously update its services over time. We must be able to serve the public 24 hours a day, seven days a week. The state must not sleep when it comes to serving its people,” Suyudi said at the BNN headquarters in Jakarta on Thursday.

Suyudi stressed that the launch of Call Centre 184 is not merely a ceremonial event but part of BNN’s digital transformation in response to the demands of the information disruption era.

In this digital age, Suyudi said, the state is required to be closer, faster, and more responsive through a two-way communication ecosystem, so that every aspiration, complaint, and public information need can be facilitated without cumbersome bureaucratic obstacles.

“Every piece of data and information received must be treated as a valuable asset that needs to be analysed and followed up swiftly and accurately. A rapid response to public reports is concrete proof that BNN is present and working,” he said.

Suyudi also emphasised the importance of improving human resource quality. BNN Call Centre 184 operators are required to possess competent public communication skills. He warned that no member of the public should feel disappointed due to failing to receive accurate information or an adequate response.

“There must not be a single member of the public who contacts Call Centre 184 and feels disappointed because they cannot obtain accurate information or an adequate response,” Suyudi said.

Furthermore, Suyudi requested that all BNN work units, both at the central and regional levels, support the optimisation of the service, including ensuring that every public report is followed up swiftly and accurately.

Call Centre 184 is also expected to serve as an information provider that can assist leadership in making data-driven decisions.

“The call centre we are inaugurating today is expected to serve as a catalyst for strengthening cross-sectoral coordination, both within BNN internally and with other law enforcement agencies,” he said.