BNI Targets Completion of Customer Fund Refunds in Aek Nabara This Week

PT Bank Negara Indonesia (Persero) Tbk targets the refund of customer funds from BNI members of the Credit Union (CU) Paroki in Aek Nabara, North Sumatra, impacted by alleged fund misappropriation amounting to around Rp28 billion, to be completed this week. BNI’s Director of Human Capital and Compliance, Munadi Herlambang, stated that the resolution is based on developments in the law enforcement investigation that have clarified the amount of loss. “We will carry out the resolution within this week. We are in the process and it is assured that this week, from Monday to Friday on working days, we will return it,” Munadi said during a virtual press conference in Jakarta on Sunday. He explained that BNI has conducted an initial refund of Rp7 billion as a gesture of good faith to customers. According to him, the process of refunding the remaining funds prioritises principles of transparency, measurability, and accountability to provide legal certainty for all parties. Munadi said the basis for the resolution refers to the results of the law enforcement investigation, which serves as an objective foundation in determining the loss value. He added that the fund refund mechanism will be outlined in a legal agreement agreed upon by both parties. The case, he continued, was first uncovered in February 2026 through BNI’s internal supervision results. Munadi emphasised that the incident was an action by rogue individuals conducting transactions outside the system, outside authority, and outside official banking procedures. “The product used in this case is not an official BNI product and is not recorded in BNI’s operational system,” he stated. He also assured that all customer funds stored in official BNI products remain safe and unaffected by the incident. BNI’s Director of Network and Retail Funding, Rian Eriana Kaslan, added that the bank will continue to oversee the resolution process until completion. BNI is also strengthening its internal supervision system and enhancing financial education and literacy for the public. “We urge the public to increase vigilance, especially regarding investment offers not through official banking channels,” Rian said. Previously, the Financial Services Authority (OJK) requested BNI to promptly finalise the resolution of the case experienced by customers at the BNI Aek Nabara Sub-Branch Office, North Sumatra. OJK also stated that it has summoned BNI’s directors and management for explanations and emphasised that resolution steps should be carried out quickly, comprehensively, transparently, and responsibly. OJK then requested the bank to conduct a thorough internal investigation, including deepening aspects of compliance, internal controls, and governance.