BNI Reminds Customers to Protect Sensitive Data and Beware of Digital Fraud Tactics

PT Bank Negara Indonesia (Persero) Tbk, or BNI, has once again reminded its customers not to share sensitive data with any party, as various digital fraud tactics increasingly target users of banking services, particularly digital channels such as BNIdirect. BNI Corporate Secretary Okki Rushartomo stressed that the company never requests confidential customer information under any circumstances. Therefore, the public is urged to heighten vigilance against parties impersonating the bank. “We remind customers never to share sensitive data with anyone, including those claiming to represent BNI, as this is part of digital crime tactics,” Okki stated in a written release on Wednesday (6/5/2026). BNI explained several key pieces of information that must be kept confidential, including passwords, company IDs, emails, PINs, OTP codes, and hard or soft token codes. This information must not be shared through any channels, whether by telephone, SMS, email, or social media. Furthermore, BNI emphasised that it never requests BNIdirect user IDs, does not send links via text messages or chat applications for verification purposes, and does not ask customers to download specific applications, including remote desktop apps like TeamViewer or AnyDesk, under the pretext of service assistance. According to BNI, such practices are common hallmarks of digital scams that exploit social engineering to gain access to customer accounts. If indications of such activity are found, customers are advised not to proceed and to immediately verify through official channels. As a preventive measure, BNI urges customers not to click links from unknown sources, not to install applications from unclear parties, and to avoid seeking solutions via search engines for issues like forgotten passwords. Customers are recommended to use the official features on the BNIdirect login page to independently reset passwords. Further information on services and transaction security can be accessed via BNI’s official website at www.bni.co.id. Through this continuous education, BNI hopes the public will better understand digital crime patterns and be able to independently protect personal data, thereby maintaining banking transaction security and increasing trust in digital services.