BNI Life declines responsibility

BNI Life declines responsibility

From Media Indonesia

It seems BNI Life's motto of being its clients' "true friend" is difficult to disseminate as some of BNI Life cardholders have instead become "true victims". Why?

1. On Feb. 21 the doctor said my child must undergo surgery to remove a tumor. Using my BNI Life card, I arranged hospitalization of my child at a certain hospital. 2. The hospital clerk phoned BNI Life for confirmation and the response they received was that the medical expenses will be borne by BNI Life and it has been approved by Ibu Nina." 3. On Feb. 23 I brought my child home after surgery, without making any payments. At the end of the month the said hospital send the bill to BNI Life but they (the insurance company) declined responsibility and refused to pay the bill saying my child was too old (for coverage). 4. Eventually the hospital billed me at my office. The office paid for it unbeknown to me. Part of the amount paid was a benefit while the rest was to be deducted from my monthly salary. 5. I raised an objection. The hospital bill should not have been paid by my office nor me, it should be paid by BNI Life. Unfortunately my office ignored my objection and continued to deduct my salary.

I hope readers can understand the problem. This needs clarification because people have started talking and this has tarnished my reputation.

CHRIST SRIE HARINTO

West Java