BNI 46 responds

We refer to the letter from Chris Tumelap published in The Jakarta Post on Jan. 9, 2001 titled Bank BNI 46's service. First of all we thank you for your trust in BNI card center. For your information we changed your billing address as soon as we received your request through TelePlus BNI on Nov. 6, 2000. Your November and December 2000 billing statements have been sent by mail to your new billing address. Regarding this delivery matter, we apologize for the inconvenience caused. Based on your latest information, the billing statements should have reached you by now.

In order to anticipate late payment due to late/unreceived billing statements, your cooperation in contacting us before the due date for billing inquiries would be highly appreciated. Our 24-hour TelePlus BNI at (021) 5728888 or fax at (021) 5728800 or e-mail bniccc@rad.net.id will be ready to serve you.

ARI SHINTA RUKMI

Centralized Customer Service Manager

BNI Card Center