Blue Bird apologizes

In response to the letter sent by Haji Mokhtar Stork to The Jakarta Post concerning Blue Bird taxi's service, the Blue Bird Group management would like to apologize for the inconvenience he had to experience.

After obtaining information from the Post, we tried to take follow-up steps but we had difficulty identifying the culprit due to the lack of complete data on the name of the relevant taxi drivers and the taxi numbers concerned.

The drivers' identity and the taxi numbers are very important because, at present, a fairly large number of taxis have about the same color and symbol used by the Blue Bird Group and the Pusaka Group. Meanwhile, some drivers have been questioned in connection with the report.

In the case of any other occurrences or complaints regarding our service, customers are requested to contact our Customer Care section at 021-7971245 or e-mail us at: customercare@bluebirdgroup.com for prompt handling. We appreciate the information so far provided for our improvement.

TEGUH WIJAYANTO, Blue Bird Group, Jakarta