BKN reminds that AI utilisation must still be accompanied by human judgement
The Head of the National Civil Service Agency (BKN), Zudan Arif Fakrulloh, has reminded that the utilisation of artificial intelligence (AI) must still be accompanied by human assessment and consideration because the technology still has the potential to produce information that is not entirely accurate.
“Do not immediately trust Artificial Intelligence,” Zudan said during a discussion in Jakarta on Thursday.
According to him, the quality of answers produced by AI is highly dependent on the data and information used in its development process. Zudan gave an example from his experience trying to ask an AI service about his own profile. Although some of the displayed information was correct, a number of other data points did not match the facts.
“I asked, ‘Meta, do you know Zudan Arif Fakrulloh?’ He answered, ‘I do’. It wrote that my profession was a professor, that is correct. But after that, it started to be inaccurate,” he said.
He said the experience shows that AI can still produce erroneous information if the data source used is inaccurate or not updated. According to him, AI technology fundamentally produces output that reflects the quality of the information provided during the system’s learning process.
“The more teachers it has, the smarter it gets. If the teachers are correct. If the teachers fill it with wrong information, then AI is like a teapot. It will pour out water just as the water that was poured into it,” Zudan said.
Therefore, he considers that the use of AI needs to be balanced with critical thinking skills and human verification, especially in decision-making related to public services and government administration. Nonetheless, Zudan affirmed that AI still has an important role in supporting digital transformation across various sectors, including public services, personnel management, and even crime prevention and handling.
According to him, this technology can help the government deliver faster, more transparent, and more personal services to the public. “Artificial Intelligence can be one of our best friends. Fast service, transparent service, and personal service,” he said.
Zudan hopes that state civil apparatus will become increasingly open to the use of digital technology while also being able to use AI wisely. “Nevertheless, Artificial Intelligence must be accompanied by our conscience,” he said.