Competitive Quality Service in Banks

Competitive Quality Service in Banks

Prof. D. Ghosh Roy MSc, CAIIB, DBM, CAIB, a professional banker with more than 28 years and 500 workshops of experience, will conduct a three-day workshop in Jakarta from Aug. 13 through Sept. 2 on "Delivering Competitive Quality Service in Banks" for branch managers, customer relationship managers and quality management teams.

The three-day course will focus on the concept of service quality and its relevance to the participants. The workshop will also focus on relevant topics such as "Value Segmentation and Positioning Strategies", "Measuring Service Quality and Benchmarking Practices", "Creation of Service Culture", "Role of Service Leadership" and "Structuring the Delivery of Competitive Quality Services".

For more information please contact PT OTI Transformasi Lintas Internasional. Phone: (021) 8379 5633/5272 or Fax: (021) 8379 4968.