Competitive Quality Service in Banks

Competitive Quality Service in Banks

Prof. D. Ghosh Roy MSc, CAIIB, DBM, CAIB, a professional
banker with more than 28 years and 500 workshops of experience,
will conduct a three-day workshop in Jakarta from Aug. 13 through
Sept. 2 on "Delivering Competitive Quality Service in Banks" for
branch managers, customer relationship managers and quality
management teams.

The three-day course will focus on the concept of service
quality and its relevance to the participants. The workshop will
also focus on relevant topics such as "Value Segmentation and
Positioning Strategies", "Measuring Service Quality and
Benchmarking Practices", "Creation of Service Culture", "Role of
Service Leadership" and "Structuring the Delivery of Competitive
Quality Services".

For more information please contact PT OTI Transformasi Lintas
Internasional. Phone: (021) 8379 5633/5272 or Fax: (021) 8379
4968.