BCA Wins Multiple Awards at Digital CX Awards 2026 for Banking Innovation
The international independent publication The Digital Banker recently honoured various digital banking innovations at the Digital CX Awards 2026. Banks operating across the globe received awards, including Indonesia’s BCA, which was recognised for its myBCA, myBCA Bisnis, and Ocean by BCA platforms, which deliver relevant, easily accessible, and customer-oriented banking services. The Digital CX Awards is a global awards event that evaluates and appreciates financial institutions with the most outstanding, consistent, and massively impactful digital customer experience innovations.
BCA President Director Hendra Lembong stated that this award serves as motivation for BCA to continue delivering relevant innovations that have a positive impact on all customers. “We believe that digital transformation must always be centred on customer needs. Therefore, BCA continues to develop various digital platforms and services that are secure, easy to use, and capable of providing added value for both individual and business customers,” said Hendra.
At the national level, myBCA won the award for Best Retail Bank for Digital CX – Indonesia, and Ocean by BCA received the Highly Acclaimed title for the Best Wholesale/Transaction Bank for Digital CX – Indonesia category. In the Customer Journey/Strategy category, Ocean by BCA recorded a proud achievement by winning the award for Outstanding Use of Digital Channels for Improved CX – Wholesale Banking. This award acknowledges BCA’s efforts in optimising digital channels to enhance the experience and convenience of corporate customers in accessing banking services.
BCA also won the Excellence in Consistent Multi-Language CX award in the Omni Channel category, reflecting the company’s commitment to delivering a consistent and inclusive service experience for customers from various backgrounds through multiple interaction channels. Not only at the national level, Ocean by BCA with its myBCA Bisnis service also successfully won regional awards as Best Wholesale/Transaction Bank for Digital CX – Southeast Asia and the Outstanding Digital CX – Cash Management Platform – Southeast Asia award in the Wholesale/Transaction Banking category.
In the first quarter of 2026, 99.8% of transactions processed by BCA were digital transactions. Overall, BCA’s total transaction frequency grew by 61% over the last 3 years. In line with this, the number of BCA customers reached 34.5 million, growing by 18% over the last 3 years. “This growth is certainly also supported by a stable corporate and commercial transaction banking line through our various applications and platforms, while strengthening BCA’s position as a key pillar in the national digital banking and cash management ecosystem,” added Hendra.