Bank service

As a client of Jayabank, I transferred Rp 300,000 to Gunawan Santosa's bank account at Lippo Bank, Jl. Jendral Sudirman, Salatiga, Central Java, on June 5. The transfer fee was Rp 7,500.

After more than two weeks, I was informed that the money had not reached the recipient. I called Jayabank on June 22 and an officer told me that the bank had sent the money to Gunawan Santosa via BCA, Jl. Wahid Hasyim, Central Jakarta. He said Jayabank could not send the money to the directly recipient's account because it did not have a representative office in Salatiga. The bank officer told me to come to his office and promised to "help".

I have been a client of Jayabank for years and had not had any problem with them before. Indeed, I was satisfied with the bank's ATM service, for which the card was issued just recently, and I saluted the bank's daring idea regarding the "Indonesianization" of its name by changing it to Bankjaya. I trusted Jayabank and was sure that I would be "helped."

When I went to Jayabank's office in Sektor I, Bintaro Jaya, South Jakarta, on Friday, June 23, a cashier gave me a receipt showing that Jayabank had sent the money to Gunawan Santosa via BCA. She suggested that I contact Lippo Bank and BCA to settle the case.

I was really disappointed with the way Jayabank "helped" me. This was not quite helpful! How could Jayabank be that irresponsible? It was clearly stated on the transfer form that the authorized recipient was Gunawan Santosa. Jayabank has the responsibility to make sure that he receives the money.

TABITA SIMAWATI G.

Jakarta