Bank Mandiri Ensures Livin’ by Mandiri is Ready to Accompany Customer Transactions Throughout the Eid al-Fitr 1447 H Holiday
Jakarta – Bank Mandiri has reaffirmed its “Serving with Full Heart” commitment ahead of Eid al-Fitr 1447 Hijriah, ensuring full readiness of customer transaction services through its super app, Livin’ by Mandiri. Various strengthening measures have been implemented, from system stability and infrastructure capacity enhancement to real-time transaction monitoring, to anticipate increased activity volumes and maintain optimal service quality.
The Eid al-Fitr moment, synonymous with the spirit of sharing, is accompanied by heightened financial activities among the public, ranging from money transfers and payments for various needs to transactions at numerous merchants. To this end, Bank Mandiri ensures the readiness of secure, fast, and efficient digital infrastructure to keep public transactions smooth during this period.
Livin’ by Mandiri also continues to enhance service quality by ensuring the app operates non-stop 24 hours a day, providing easy access to digital banking for all customers whenever needed.
Senior Executive Vice President (SEVP) of Information Technology at Bank Mandiri, Susilo Hardiyantono, stated that digital infrastructure readiness is the company’s primary focus in welcoming the surge in transaction activities ahead of Eid. This step also reaffirms Bank Mandiri’s commitment to maintaining superior and sustainable digital service quality.
“We have comprehensively prepared system capacity to anticipate transaction needs during the Eid al-Fitr period. The various enhancements we have undertaken aim to ensure that Livin’ by Mandiri remains stable, responsive, and capable of providing a smooth and comfortable transaction experience for customers,” said Susilo in his official statement on Tuesday (17/3).
Furthermore, Susilo added that as a super app, Livin’ by Mandiri offers a range of integrated transaction features to support various customer financial needs. These services include interbank and BI-FAST transfers, routine bill payments, e-wallet top-ups, QRIS transactions at various merchants, as well as the purchase of travel tickets and lifestyle needs through the Livin’ Sukha feature. The presence of interconnected features strengthens Livin’s role as the central hub for customers’ digital transaction activities within an integrated service ecosystem.
In addition, Livin’ by Mandiri equips customers with a free e-money card top-up feature directly from their grasp. Amid the high mobility of the public during homecoming and return flows, this feature serves as a practical solution to ensure transactions at toll roads, parking, and various payment services proceed without hindrance.