Bank Lippo took Rp 2m from me

Bank Lippo took Rp 2m from me

From Kompas

On June 25, 2003, I withdrew some money from a Bank Lippo ATM
in Hayam Wuruk, Jakarta. I made three transactions that day. In
the first transaction, I withdrew Rp 2,000,000 (slip No. 8410 --
successful). I took the money and the receipt. In the second
transaction, I wanted to withdraw Rp 2,000,000 (slip No. 8411)
but the transaction failed. In the third transaction, I tried to
withdraw Rp 2,000,000 (slip No. 8412) and was told that the sum
exceeded my limit.

On July 26, I withdrew Rp 1,000,000 from a Bank Lippo ATM in
Lokasari, Jakarta, and discovered after the transaction that Rp
2,000,000 had been debited from my account from the failed
transaction on June 25.

I spared no time and reported this matter to Lippo Bank in
Lokasari. The report was processed in 10 days and I was told that
the second transaction at the Lippo ATM in Hayam Wuruk on June 25
was successful. I had told Lippo Bank in Lokasari that I did not
receive a receipt for this transaction and that I did not get the
money.

So I brought the matter to Lippo's Customer Response Center
but received the same reply, although they could not show me any
convincing evidence. It is regrettable that the Lippo ATM was not
equipped with a camera that could have provided some evidence. In
the end, I lost Rp 2,000,000. I hope this money will be useful to
the management of Bank Lippo.

ISKANDAR JONO
Jakarta