Bank Lippo took Rp 2m from me

Bank Lippo took Rp 2m from me

From Kompas

On June 25, 2003, I withdrew some money from a Bank Lippo ATM in Hayam Wuruk, Jakarta. I made three transactions that day. In the first transaction, I withdrew Rp 2,000,000 (slip No. 8410 -- successful). I took the money and the receipt. In the second transaction, I wanted to withdraw Rp 2,000,000 (slip No. 8411) but the transaction failed. In the third transaction, I tried to withdraw Rp 2,000,000 (slip No. 8412) and was told that the sum exceeded my limit.

On July 26, I withdrew Rp 1,000,000 from a Bank Lippo ATM in Lokasari, Jakarta, and discovered after the transaction that Rp 2,000,000 had been debited from my account from the failed transaction on June 25.

I spared no time and reported this matter to Lippo Bank in Lokasari. The report was processed in 10 days and I was told that the second transaction at the Lippo ATM in Hayam Wuruk on June 25 was successful. I had told Lippo Bank in Lokasari that I did not receive a receipt for this transaction and that I did not get the money.

So I brought the matter to Lippo's Customer Response Center but received the same reply, although they could not show me any convincing evidence. It is regrettable that the Lippo ATM was not equipped with a camera that could have provided some evidence. In the end, I lost Rp 2,000,000. I hope this money will be useful to the management of Bank Lippo.

ISKANDAR JONO Jakarta