Bank Jakarta Wins Three Customer Experience Awards
Bank Jakarta has once again achieved distinction by winning three awards at the 23rd Infobank-MRI Banking Customer Experience Appreciation 2026, held alongside the Mid-Year Economic Outlook 2026 at the Hotel Indonesia Kempinski Jakarta on Friday (26/6).
These awards serve as recognition of Bank Jakarta’s consistency in providing the best service experience for customers through service innovations in both physical branches and digital channels.
At the event, Bank Jakarta secured three specific honours: The Best Regional Bank in Convenient Branch Experience, The Best Regional Bank in Opening Account via Mobile Apps Experience, and Consistent Regional Bank in The Best Customer Experience for 15 Consecutive Years (2012–2026). This achievement reflects the bank’s success in maintaining service quality sustainably while providing easier access to banking services through digital transformation.
The Infobank-MRI Banking Customer Experience Appreciation is an award based on independent research into the quality of customer experience across various banking service channels, serving as a benchmark for customer experience quality within the banking industry.
The President Director of Bank Jakarta, Agus H. Widodo, expressed his appreciation to all stakeholders and customers who have placed their trust in Bank Jakarta through a written statement.
“We would like to thank all stakeholders, especially our customers, for the continued trust placed in Bank Jakarta. These awards serve as motivation for us to continue innovating in order to improve service quality and provide an even better banking experience,” said Agus.
The Director of Technology & Operations at Bank Jakarta, Daniel Setiawan Subianto, stated that as part of the company’s transformation activities, Bank Jakarta remains committed to maintaining consistency in improving service quality across its branch network spanning Jabodetabek, Bandung, Solo, Gresik, and Lampung. Simultaneously, Bank Jakarta continues to strengthen innovations in digital services to provide ease, speed, security, and convenience for customer transactions.
“The various service innovations we implement are directed towards making services more accessible and secure, while being able to meet the evolving needs of our customers,” added Daniel.
The Corporate Secretary of Bank Jakarta, Arie Rinaldi, noted that the awards serve as motivation for the Bank Jakarta team to continue providing services relevant to public needs.
“These awards provide spirit and motivation for all Bank Jakarta personnel to continue providing solutions and adaptive services to meet customer needs. Through continuous innovation and service quality improvements, we are optimistic that Bank Jakarta will continue to strengthen its competitiveness as a modern, trusted, and community-oriented bank,” concluded Arie.