Bank Jakarta Wins Three Awards at Infobank Event for Service Excellence
Bank Jakarta has won three awards at the 23rd Infobank-MRI Banking Customer Experience Appreciation 2026, held alongside the Mid Year Economic Outlook 2026 at Hotel Indonesia Kempinski Jakarta on Friday, 26 June 2026. The three awards are The Best Region Bank in Convenient Branch Experience, The Best Region Bank in Opening Account via Mobile Apps Experience, and Consistent Region Bank in The Best Customer Experience for 15 Consecutive Years (2012–2026).
The awards serve as appreciation for Bank Jakarta’s consistency in delivering the best service experience for customers through innovation in branch offices and digital channels. “This award encourages us to continue innovating to improve service quality and deliver an even better banking experience,” said Bank Jakarta President Director Agus H. Widodo.
The achievement reflects Bank Jakarta’s success in maintaining sustainable service quality while providing easy access to banking services through digital transformation. The Infobank-MRI Banking Customer Experience Appreciation is an award based on independent research on the quality of customer experience across various banking service channels, serving as a benchmark for customer experience quality in the banking industry.
Agus also expressed appreciation to all stakeholders and customers who have placed their trust in Bank Jakarta. “We thank all stakeholders, especially our customers, for the trust they continue to place in Bank Jakarta.”
As part of the company’s transformation activities, Bank Jakarta, according to Director of Technology & Operations Daniel Setiawan Subianto, continues to be committed to maintaining consistency in improving service quality across its branch network in the Greater Jakarta area, Bandung, Solo, Gresik, and Lampung. At the same time, Bank Jakarta also continues to strengthen innovation in delivering digital services to provide ease, speed, security, and convenience in transactions for customers.
“The various service innovation developments we are undertaking are aimed at delivering services that are increasingly accessible, secure, and able to meet the evolving needs of customers,” said Daniel.
Corporate Secretary Arie Rinaldi said the award serves as motivation for Bank Jakarta personnel to continue delivering services relevant to the community’s needs. “This award provides spirit and motivation for all Bank Jakarta personnel to continue delivering solutions-oriented and adaptive services in response to customer needs.”
Through continuous innovation and service quality improvement, Arie is optimistic that Bank Jakarta will continue to strengthen its competitiveness as a modern, trustworthy, and customer-oriented bank.