Bank Jakarta Wins Three Awards at 23rd Infobank-MRI Banking Customer Experience Appreciation 2026

Bank Jakarta has once again achieved recognition by winning three awards at the 23rd Infobank-MRI Banking Customer Experience Appreciation 2026, held alongside the Mid Year Economic Outlook 2026 at Hotel Indonesia Kempinski Jakarta on Friday (26/6). The awards acknowledge Bank Jakarta’s consistency in delivering the best service experience to customers through innovation at branch offices and digital channels. At the event, Bank Jakarta received the awards for The Best Region Bank in Convenient Branch Experience, The Best Region Bank in Opening Account via Mobile Apps Experience, and Consistent Region Bank in The Best Customer Experience for 15 Consecutive Years (2012–2026). This achievement reflects the bank’s success in maintaining sustainable service quality whilst providing easy access to banking services through digital transformation. The Infobank-MRI Banking Customer Experience Appreciation is an award based on independent research into customer experience quality across various banking service channels, serving as a benchmark for customer experience quality in the banking industry. Bank Jakarta President Director Agus H. Widodo, in a written statement, expressed appreciation to all stakeholders and customers for their trust in Bank Jakarta. ‘We thank all stakeholders, especially our customers, for the trust they continue to place in Bank Jakarta. This award encourages us to keep innovating to improve service quality and deliver an even better banking experience,’ he said. Bank Jakarta Director of Technology & Operations Daniel Setiawan Subianto stated that as part of the company’s transformation activities, Bank Jakarta remains committed to consistently improving service quality across its branch network in Greater Jakarta, Bandung, Solo, Gresik, and Lampung. At the same time, the bank continues to strengthen innovation in delivering digital services to provide ease, speed, security, and convenience for customers’ transactions. ‘The various service innovations we are developing are aimed at delivering services that are increasingly accessible, secure, and capable of meeting customers’ evolving needs,’ Daniel added. Bank Jakarta Corporate Secretary Arie Rinaldi said the award motivates Bank Jakarta personnel to continue providing services relevant to the community’s needs. ‘This award serves as encouragement and motivation for all Bank Jakarta personnel to continue delivering solutions-oriented and adaptive services in response to customer needs. Through continuous innovation and service quality improvement, we are optimistic that Bank Jakarta will continue to strengthen its competitiveness as a modern, trustworthy, and community-oriented bank,’ Arie concluded.