Bank Jakarta Strengthens Digital Infrastructure Amid Business Transformation

JAKARTA, KOMPAS.com - Bank Jakarta has affirmed that transformation and the strengthening of digital infrastructure are the company’s focus amid changes in the financial services industry and rising customer expectations for banking services.

Bank Jakarta’s CEO Agus H Widodo stated that rapid technological developments and shifts in consumer behaviour demand an adaptive response from the banking industry.

“We recognise that expectations of Bank Jakarta continue to rise; therefore, there is no option but to transform and innovate consistently,” Agus said in a written statement on Friday (24/4/2026).

Customer and stakeholder trust, according to him, drives Bank Jakarta to continue innovating.

These transformation efforts are also supported by strengthening on the technology and operational sides.

Bank Jakarta’s Director of Technology and Operations Daniel Setiawan Subianto said that integrating technology and operations is an important part of supporting efficiency while improving service reliability.

The statement affirms Bank Jakarta’s strategic direction, which places strengthening the digital foundation not only as system modernisation but also as a supporter of service quality.

In the banking industry, transaction speed, system security, and operational reliability are factors that increasingly determine customer experience.

Therefore, strengthening digital infrastructure is seen as part of a broader transformation agenda.

Bank Jakarta’s Corporate Secretary Arie Rinaldi said that the achievements attained by the company amid the transformation serve as motivation for all company personnel to continue strengthening the direction of change.

According to Arie, the ongoing transformation is expected to support Bank Jakarta’s steps to become an innovative and adaptive institution.

“May this award serve as a spark for Bank Jakarta’s enthusiasm to be present as an innovative and adaptive bank in supporting the realisation of Jakarta becoming a global city,” said Arie.