Bank Jago Leverages AI to Develop Relevant Digital Services

PT Bank Jago Tbk is developing its digital banking services to be more relevant to customer needs by leveraging artificial intelligence (AI). The strategy was detailed by a director of the bank, Nicholas Tan, during the Digital Banking Forum 2026. The bank’s superapp is being developed as a comprehensive digital banking platform to support customer transactions and make them increasingly seamless. Bank Jago collaborates within the GoPay ecosystem, allowing customers to conduct a wide range of transactions without worrying about barriers. The bank also utilises data and AI to understand customer behaviour across three areas, enabling it to provide services that are relevant to customer needs.