bank bjb Warns Customers of Rising Digital Fraud Tactics

Jakarta, CNBC Indonesia - The advancement of digital technology has brought various conveniences for the public in accessing banking services. However, behind this ease, the threat of cybercrime continues to evolve with increasingly sophisticated methods. In response, bank bjb is urging all customers and the public to always be vigilant against various forms of fraud carried out in the name of bank bjb through telephone, text messages, social media, email, and messaging applications such as WhatsApp. Currently, cybercriminals are utilising various social engineering methods to gain the trust of their victims. The modus operandi is increasingly diverse, ranging from offering prizes and promotions, requesting data updates, account activation, assistance with transaction issues, to identity verification that directs victims to click on certain links or contact WhatsApp numbers claiming to be bank bjb. Perpetrators even create fake social media accounts, WhatsApp numbers, and websites that closely resemble bank bjb’s official identity to appear convincing. Once trust is gained, the perpetrator will request confidential information such as User ID, password, PIN, One Time Password (OTP) code, debit or credit card numbers, and CVV/CVC codes. This information is then misused to take over account access and conduct transactions without the customer’s knowledge. As part of its commitment to maintaining transaction security and protecting customers from cyber threats, bank bjb consistently educates the public on the importance of safeguarding personal data and improving digital literacy. bank bjb emphasises that it never requests confidential customer data in any form via telephone, SMS, WhatsApp, email, social media, or links sent to customers. Information such as PINs, passwords, User IDs, OTP codes, card numbers, and CVV/CVC codes is strictly confidential and should only be known by the account holder. Furthermore, bank bjb never contacts customers using personal WhatsApp numbers of its employees or any WhatsApp numbers other than its official verified WhatsApp. Therefore, if any party contacts you via WhatsApp requesting banking data, offering transaction assistance, or instructing you to transfer funds, it can be confirmed that this is a fraudulent attempt. To avoid various digital crime schemes, bank bjb urges the public to always implement the following measures: Never share your PIN, password, User ID, OTP code, card number, or CVV/CVC with anyone. Do not easily trust messages or calls that are urgent, offer prizes or promotions, or request data updates. Do not click on links received from unknown or unverified sources. Always check the website address (URL) before entering personal data and ensure it originates from bank bjb’s official domain. Ensure all communication with bank bjb is conducted through the official bank bjb WhatsApp or other official channels. Immediately change your password and report to bank bjb if you suspect your personal data has been compromised. To prevent misuse of the company’s identity, bank bjb reminds the public to only obtain information and interact through the following official communication channels: Official Website: www.bankbjb.co.id, Official Email: [email protected], Official WhatsApp: 0811 2023 373 (verified), bjb Call: 14049, Instagram: @bankbjb (verified), Facebook: bank bjb (verified), TikTok: @infobankbjb (verified), X (Twitter): @infobankbjb (verified), YouTube: @bankbjbofficial. The official bank bjb WhatsApp only uses the verified number 0811 2023 373. Customers are urged not to trust any other WhatsApp numbers claiming to be bank bjb, even if they use the bank bjb logo as a profile picture or claim to be a bank officer. If you receive a WhatsApp message or call from a number other than bank bjb’s official WhatsApp, you are asked not to provide personal information, not to follow any instructions given, and to immediately end the communication. Should you receive a message, call, email, link, or WhatsApp chat in the name of bank bjb from an unknown or suspicious party, do not follow up on the request, do not provide personal or banking data, and immediately confirm via bank bjb’s Official WhatsApp at 0811 2023 373 or contact bjb Call 14049 to verify the information received. As a bank committed to prioritising the security of digital services, bank bjb will continue to strengthen education on electronic transaction security while enhancing customer protection against various evolving cybercrime threats. Through increased digital literacy, caution in transactions, and the use of bank bjb’s Official WhatsApp and other official communication channels, it is hoped that the public can avoid various fraud schemes and feel more confident in utilising comfortable and trusted digital banking services with bank bjb. Further information regarding products, services, or clarification on information received can be obtained through the official bank bjb Website at www.bankbjb.co.id, the Official bank bjb WhatsApp at the verified number 0811 2023 373, official bank bjb social media channels, and bjb Call 14049. bank bjb is licensed and supervised by the Financial Services Authority (OJK) and Bank Indonesia (BI), and is a participant in the Indonesia Deposit Insurance Corporation (LPS) guarantee programme.