bank bjb Sweeps Awards for Service Excellence at 2026 INFOBANK-MRI Event

bank bjb has once again achieved recognition by winning a number of awards at the 23rd INFOBANK-MRI Banking Service Excellence Appreciation 2026, held on Friday (26/6) in Jakarta. This achievement serves as recognition of bank bjb’s commitment to delivering superior, innovative banking services oriented towards customer needs across various service channels. The awards demonstrate the success of the service transformation consistently implemented by bank bjb. Amidst the evolving dynamics of the financial services industry, bank bjb continues to strengthen service quality as part of its strategy to comprehensively enhance the customer experience. This success is inseparable from the company’s efforts to integrate digital innovation with face-to-face services that prioritise comfort and convenience for customers. At this year’s event, bank bjb won the award for The Best Conventional Bank in Service Excellence for 5 Consecutive Years (2021-2025) with a Golden predicate. This award proves that bank bjb’s service quality has been maintained sustainably for five consecutive years. Additionally, bank bjb also received the award for The Best Conventional Bank in Excellence Walk-In Channel for 5 Consecutive Years (2021-2025) with a Golden Walk-In Channel predicate, reflecting the bank’s success in delivering the best service experience for customers visiting branch offices. Another award received by bank bjb was The Best Conventional Bank in Excellence Priority Banking Service for 5 Consecutive Years (2022-2026) with a Golden Priority Banking Service predicate. This recognition affirms the quality of exclusive services provided to priority customers through various relevant financial facilities and solutions. In the human resources service category, bank bjb achieved first place for The Best Conventional Bank in Excellence Security Guard. This achievement highlights the important role of security personnel as the front line in creating a safe, comfortable, and professional atmosphere for every visiting customer. bank bjb also achieved first place for The Best Conventional Bank in Excellence Convenient Branch Experience. This award reflects the company’s success in providing a comfortable transaction experience through a modern and customer-friendly branch office environment. In the digital services and self-service transaction category, bank bjb achieved first place for The Best Conventional Bank in Excellence ATM. The award demonstrates bank bjb’s ability to maintain reliable, easily accessible ATM service quality that supports the transaction needs of the public. bank bjb also obtained first place for The Best Conventional Bank in Excellence Convenient Priority Branch. This success demonstrates the company’s commitment to delivering the best service standards for the priority customer segment. Furthermore, bank bjb achieved second place as The 2nd Best Conventional Bank in Excellence Opening Account via Website. This award proves the success of bank bjb’s digital transformation in providing an increasingly easy, fast, and practical account opening process through digital channels. All awards were received by bank bjb Finance Director Hana Dartiwan. The series of awards achieved is the result of the collective work of all bank bjb personnel in maintaining high service standards at every point of interaction with customers. This achievement also reflects the growing trust of customers in the various products, services, and financial solutions provided by bank bjb. For bank bjb, service quality is not only part of business operations but also the main foundation for building long-term relationships with customers and all stakeholders. Going forward, bank bjb will continue to strengthen innovation, accelerate digital transformation, and improve human resource competence to deliver an increasingly superior service experience. bank bjb believes that consistent excellent service is the key to creating added value, strengthening competitiveness, and supporting sustainable business growth. With this spirit, bank bjb is committed to continuously improving the best service quality for customers, providing financial solutions relevant to the needs of the community, and delivering broader benefits to all stakeholders.