Bank bjb Solidifies Position as Best Service Bank Through INFOBANK-MRI 2026 Awards

Bank bjb has once again achieved a proud milestone by securing a number of prestigious awards at the 23rd INFOBANK-MRI Banking Service Excellence Appreciation 2026, held on Friday (26/6) in Jakarta. This achievement serves as recognition of bank bjb’s commitment to delivering superior, innovative banking services oriented towards customer needs across various service channels. The awards demonstrate the success of the service transformation consistently carried out by bank bjb. Amidst the ever-evolving dynamics of the financial services industry, bank bjb continues to strengthen service quality as part of its strategy to enhance the overall customer experience. This success is inseparable from the company’s efforts to integrate digital innovation with face-to-face services that prioritise comfort and convenience for customers. At this year’s event, bank bjb won the award for The Best Conventional Bank in Service Excellence for 5 Consecutive Years (2021-2025) with a Golden predicate. The bank also received the award for The Best Conventional Bank in Excellence Walk-In Channel for 5 Consecutive Years (2021-2025) with a Golden Walk-In Channel predicate, reflecting its success in delivering the best service experience for customers visiting branch offices. Furthermore, bank bjb obtained the award for The Best Conventional Bank in Excellence Priority Banking Service for 5 Consecutive Years (2022-2026) with a Golden Priority Banking Service predicate. This recognition affirms the quality of exclusive services provided to priority customers through various relevant facilities and financial solutions. In the human resources service category, bank bjb achieved first place as The Best Conventional Bank in Excellence Security Guard. This achievement demonstrates the important role of security personnel as the front line in creating a safe, comfortable, and professional environment for every visiting customer. Bank bjb also secured first place for The Best Conventional Bank in Excellence Convenient Branch Experience, reflecting the company’s success in delivering a comfortable transaction experience through a modern and customer-friendly branch office environment.