bank bjb Secures INFOBANK-MRI 2026 Awards, Cementing Position as Top Service Bank

Bank bjb has once again achieved a proud milestone by securing a number of prestigious awards at the 23rd INFOBANK-MRI Banking Service Excellence Appreciation 2026 in Jakarta, Friday (26/6/2026). This achievement serves as recognition of bank bjb’s commitment to delivering superior, innovative, and customer-oriented banking services across various channels, demonstrating the success of the bank’s service transformation. Amid the dynamic financial services industry, bank bjb continues to strengthen service quality as part of its strategy to enhance the overall customer experience. This success is inseparable from the company’s efforts to integrate digital innovation with face-to-face services that prioritise customer comfort and convenience. At this year’s event, bank bjb received the Best Conventional Bank in Service Excellence award for five consecutive years (2021-2025) with a Golden predicate, proving the bank’s ability to maintain service quality over a sustained period. The bank also won the Best Conventional Bank in Excellence Walk-In Channel for five consecutive years (2021-2025) with a Golden Walk-In Channel predicate, reflecting its success in delivering the best experience for customers visiting branch offices. Additionally, bank bjb obtained the Best Conventional Bank in Excellence Priority Banking Service for five consecutive years (2022-2026) with a Golden Priority Banking Service predicate, affirming the quality of exclusive services provided to priority customers through relevant facilities and financial solutions. In the human resources service category, bank bjb achieved first place as The Best Conventional Bank in Excellence Security Guard, highlighting the vital role of security personnel as the frontline in creating a safe, comfortable, and professional environment for every visiting customer. The bank also secured first place for The Best Conventional Bank in Excellence Convenient Branch Experience, a reflection of its success in providing a comfortable transaction experience through a modern and customer-friendly branch environment. In the digital and self-service transaction category, bank bjb won first place for The Best Conventional Bank in Excellence ATM, demonstrating its ability to maintain reliable, easily accessible ATM services that support the public’s transaction needs. The company also achieved first place for The Best Conventional Bank in Excellence Convenient Priority Branch, showcasing its commitment to delivering the highest service standards for the priority customer segment. Furthermore, bank bjb successfully secured second place as The 2nd Best Conventional Bank in Excellence Opening Account via Website, evidence of the success of the bank’s digital transformation in making the account opening process easier, faster, and more practical through digital channels. All awards were received by bank bjb Finance Director Hana Dartiwan. The series of awards is the result of the collective efforts of all bank bjb personnel in maintaining high service standards at every customer interaction point. This achievement also reflects the growing trust of customers in the various products, services, and financial solutions provided by bank bjb. For bank bjb, service quality is not only part of business operations but also the main foundation for building long-term relationships with customers and all stakeholders. Going forward, bank bjb will continue to strengthen innovation, accelerate digital transformation, and enhance human resource competencies to deliver an increasingly superior service experience. Bank bjb believes that consistent excellent service is the key to creating added value, strengthening competitiveness, and supporting sustainable business growth. With this spirit, bank bjb is committed to continuously improving the best service quality for customers, providing financial solutions relevant to community needs, and delivering broader benefits to all stakeholders.