Bag Unpacked - Belongings Missing, Former UN Peacekeeping Soldier Rages at Customs

Jakarta, VIVA - A former Indonesian soldier who served as a UN peacekeeper has expressed her anger on social media after claiming to have lost some of her personal belongings when her package from Sudan arrived in Indonesia.

The post by the Threads account named Shinta Eka went viral and sparked public attention regarding the security of international shipments and oversight in import channels. In her post, Shinta said she was disappointed after finding one of her suitcases open upon arrival in Indonesia.

According to her, the travel bag had been tightly wrapped with plastic wrap and cable ties before being shipped from Sudan via DHL.

“I’ve never been this upset or angry that I have to write about it publicly. But this needs to be addressed so that Customs doesn’t become a haven for thieves,” Shinta wrote in her post, quoted on Monday, May 18, 2026.

Shinta explained that she had just completed her assignment as an individual peacekeeper in Sudan. As a UN peacekeeping mission personnel, she received the facility of shipping baggage via DHL with a quota of up to 100 kilograms.

She said she sent about 86 kilograms of goods containing personal belongings, uniforms for a year, and various souvenirs from several friendly countries. However, when the package was received in Indonesia, she found one of the large bags open and suspected that some of the items inside were missing.

“And my suspicions were correct, some of my things are missing,” she wrote.

The items allegedly missing include a Starbucks tumbler from Spain, argan oil, and crystal-shaped eucalyptus oil, which she planned to give to her mother.

The post immediately received various reactions from the public. Many netizens questioned the security of international shipments and the inspection process at import channels. In response to the viral post, Customs provided clarification regarding the entry process of Shinta’s shipment.

In its statement, Customs stated that the goods with Air Waybill (AWB) number 537955* were routed through the green lane, so no physical inspection was carried out.

“The goods went through the green lane, so no physical inspection of the goods was carried out,” Customs wrote on its Instagram account @beacukairi.