Badung Regency Optimises Digital Complaint Channels, Wins Award

The Badung Regency Government (Pemkab) has won the Anugerah Program Inovasi Pembangunan Terpuji award in the category of Optimising Digital-Based Public Service Complaint Management at the detikBali-Nusra Awards 2026. The award was received by the Coordinator for Invention and Innovation at the Regional Research and Innovation Agency (Brida) of Badung Regency, I Komang Suantara, representing Bupati Badung I Wayan Adi Arnawa at Trans Resort Bali, Badung, on Friday (3/7/2026).

Under the leadership of Adi Arnawa, the Badung Regency Government has been promoting improvements in public service quality by encouraging community participation. One such effort is the ‘Kontak Bupati’ channel, which serves as a space for Badung residents to convey their aspirations, complaints, and feedback directly.

The digital-based complaint channel is designed to respond quickly to various complaints from the people of Badung. The regency government also actively uses social media platforms, including Instagram, WhatsApp, and TikTok, to disseminate information related to disasters, health, public services, and other matters.

Bupati Adi Arnawa continues to urge all agency heads within the Badung Regency Government to absorb public complaints and follow up on them swiftly, accurately, and responsibly. This complaint channel aligns with the principle of public participation, as citizens can actively engage in monitoring the administration of government.

Ultimately, the Badung Regency Government has made the complaint channel a key instrument in realising a government that is responsive, transparent, and oriented towards the public interest, in accordance with the principles of good governance.